You already know which jobs only one person can do.
You answer the same questions every week, because the process only lives in your head.
One person has been here fourteen years and carries the whole thing. You've known it's a risk for a while, and nobody has done anything about it.
New hires shadow somebody for two weeks and start contributing around month three.
Four people run the same job four different ways, and nobody is sure which one is right.
This is a documentation problem, and it is fixable.
You've tried this before.
Most owners have. Somebody started a folder, wrote four of them, and then quarter-end happened.
Three reasons it stalls, and all three of them are fair.
"It felt like micromanagement."
A guide isn't a script for someone who already knows the work. It's what you hand the next person, so they get to competent in weeks instead of months.
"They'd be out of date in a month."
Often true, and it's why we don't pretend otherwise. Nothing keeps a guide true except the person doing the job. Our job is to ask them on a schedule, and to do the writing so they never have to.
"I don't know where to put it."
You own a shared drive, and maybe an empty platform somebody bought last year. No decision got made, so nothing landed anywhere.
And the practical reason, which matters more than any of them: the last time this didn't get done, it was on somebody's desk who already had a job. This is a project you hand off, not one you run.
A guide is what you'd hand to the person replacing the person who does this.
One job. From a trigger to a done. Written so somebody who has never done it can follow it, and short enough that somebody who does it every day will still check it.
Easy to follow, and useful everyday.
BUILD TO LAST
Nothing to install, nothing that only we can read.
PRACTICAL
They arrive finished, in the system you already use, in a format you already open.
SIMPLE
A fit call, then five steps to a finished guide.
Then we keep going until every piece is in place.
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02
CAPTURE
Bring what you already have. Nothing has to be cleaned up first, cleaning it up is the job. We help your team fill in what’s missing.
01
SCOPE
You decide what gets written down, in what order, and who on your team is driving it. We brief them and set the schedule.
FIT CALL
Twenty minutes. If it’s not a fit, you’ll know on the call.
03
DRAFT
Four people do it four different ways. You get one version, and it’s the right one — written to a published standard, in a format you can edit.
04
APPROVE
Three yeses: the person who does the work, the person who owns it, and someone who can commit the company. Nothing goes to your team until someone inside your company has put their name on it.
05
LAUNCH
The guide goes to the people who do the job. They get it, they use it, and they know why.
About three guides a month, and roughly two hours a week of your team's time.Â
$2M to $20M is the sweet spot.
Ten to a hundred people, growing faster than the systems that got you here.
Bigger works the same way. There's just more of the picture to fill in.
"I'm selling in eighteen months."
The whole business documented against your date.
Not the person who signs off? Send them this page.
"I'm the only one who knows how to do this."
Start where the pain is. One guide, or three.
"We're hiring and nothing is written down."
A department at a time, then a standing cadence.
First Guide
1 guide
$1,450
The one job that scares you the most
Here's what it costs.
Nobody else in this category publishes a price. We do, because you're going to ask, and because the number is defensible.
Team
3 GUIDES
$3,950
A small group's
critical jobs
Department
10 GUIDES
$11,500
The one job that scares
you the most
Exit Readiness
THE WHOLE BUSINESS
from
$32,000
Before you hand
over the keys
Founding rate: 10 of 10 remaining. The first ten clients pay $1,095, $2,950, and $8,500, and keep that rate for life on everything they buy afterwards.
THE PROCESS CHAMPION STANDARD
We published the format we write to, and we didn't put it behind an email box.
Every guide we write follows one published standard: what goes in it, how a step is written, where the training goes instead, and what has to be true before it's released. Take it and use it. It costs nothing and there's nothing to sign up for.
It's written so a new hire can follow it, and short enough that a veteran will still check it. When you have ten of them, you have a department. When you have fifty, you have a company.
A guide that nobody checks quietly stops being true.
Keep it checked
Is it still true? We ask the person doing the job, on a schedule, and we do the rewriting. Free for the first ninety days after each guide launches, then $19 a guide per month.
Keep it used
Is anyone following it? Starts making sense around ten guides, or sooner when the same job is done by people you don't supervise.
Keep it growing
How much is covered? A guide a month, on a standing cadence, once your first package is finished.